General terms and conditions
Last updated: June 2026
§ 1 Provider, scope of application and definitions
These General Terms and Conditions apply to orders for physical products via the online store at
https://remstim.com as well as to the use of this website and the information on digital offers provided there.
provider for physical products:
Thomas Buhl
Am Dachsbau 59
13503 Berlin
Germany
Phone: 030 / 39821419
Email: info@remstim.com
In the following, Thomas Buhl and the company are referred to as “we”, “us” or “provider”. Customers are hereinafter referred to as “customer”, “client” or “you”.
A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.
An entrepreneur is a natural or legal person or a partnership with legal capacity who or which, when entering into a legal transaction, acts in exercise of his or its trade, business or profession.
§ 2 Subject matter of the contract
Physical products, in particular REMSTIM devices and accessories, are offered and sold via this website.
In addition, digital products, in particular video tutorials, may be presented and advertised on this website. Such digital products can be purchased via external sales and payment platforms, in particular via CopeCart.
Insofar as digital products are offered or linked on this website via CopeCart, the purchase contract for the digital product is not concluded with Thomas Buhl, but with CopeCart as the Customer’s contractual partner. In this case, the conclusion of the contract, payment processing, invoicing, revocation processing and the processing of the purchase contract shall be carried out via CopeCart in accordance with the conditions displayed in the CopeCart checkout.
In this case, Thomas Buhl provides the offer and information page and acts as the content provider or creator of the digital video tutorial. Access to the digital video tutorial can be provided via the Memberspot platform after successful purchase.
§ 3 Conclusion of contract for physical products
The presentation of physical products in the online store does not constitute a legally binding offer, but a non-binding invitation to order.
The customer makes a binding offer to conclude a purchase contract by completing the order process in the online store and concluding the order by pressing the corresponding button, in particular “Buy”, “Order with obligation to pay” or a comparable button.
The contract for physical products is concluded when we expressly confirm the customer’s order or dispatch the goods.
Before submitting the order, the customer can check his entries and correct them using the usual functions of the browser or the store system. The order process can be canceled at any time before completing the order.
The processing of the order and the transmission of the information required in connection with the conclusion of the contract are usually carried out by e-mail. The customer must ensure that the e-mail address provided is correct and that the receipt of e-mails is technically possible, in particular that it is not prevented by spam filters.
§ 4 Conclusion of contract for digital products via CopeCart
Digital products, in particular video tutorials, can be offered via CopeCart. In this case, the customer is redirected to the CopeCart checkout via a corresponding link or button on our website.
The Customer’s contractual partner for the purchase of the digital product is CopeCart. The General Terms and Conditions, terms of payment, terms of revocation and other legal information displayed in the CopeCart checkout are decisive for the conclusion of the contract with CopeCart.
In the case of digital products purchased via CopeCart, Thomas Buhl is not the contractual partner of the customer with regard to the purchase contract for the digital product. Thomas Buhl provides the offer page and is the content provider or creator of the video tutorial.
After successful purchase, technical access to the video tutorial can be provided via the Memberspot platform. The access information required for use will be provided to the customer in accordance with the respective technical processes.
§ 5 Prices, payment methods and payment processing for physical products
All prices for physical products stated on the website are total prices including statutory VAT, if applicable, plus any shipping costs incurred.
The shipping costs will be clearly communicated to the customer before the order is completed.
The following payment methods in particular are available for physical products, where offered in the order process:
- PayPal
- Stripe, in particular credit card and Google Pay
- Prepayment by bank transfer
The specific payment methods available are shown to the customer during the ordering process. Unless otherwise stated, the purchase price is due immediately.
If payment is made in advance, the goods will be dispatched after receipt of payment. The information required for the bank transfer will be communicated to the customer during the order processing.
§ 6 Delivery of physical products
Physical products are delivered to the delivery address specified by the customer.
The delivery times and delivery conditions are specified on the website or during the ordering process. Unless a different delivery time is specified for a product, dispatch takes place after receipt of payment or after successful confirmation of payment.
Delivery restrictions, in particular with regard to certain countries or regions, are indicated on the website or during the ordering process.
§ 7 Retention of title
The delivered goods remain our property until full payment has been made.
§ 8 Right of withdrawal for physical products
Consumers have a statutory right of withdrawal for physical products.
The details can be found in our separate withdrawal policy for physical goods, which is available on this website.
For digital products purchased via CopeCart, the withdrawal conditions displayed in the CopeCart checkout apply. The Customer’s contractual partner in this respect is CopeCart.
§ 9 Digital content, video tutorials and scope of services
The digital video tutorial advertised on this website consists of pre-produced digital video content.
The offer does not include individual support, personal feedback, correction of assignments, examinations, assessment of learning success, certification, supervision or therapeutic treatment.
The usage or progress information displayed within the platform is solely for the technical provision, the orientation of the user within the video tutorial and to secure access. It does not constitute a pedagogical examination, an individual evaluation or a personal learning success check by Thomas Buhl.
The video tutorial does not replace medical, psychotherapeutic, curative or other professional treatment. It is aimed at people who want to work independently with general self-coaching content.
In the event of mental illness, trauma-related disorders, acute crises, suicidal thoughts, severe stress or other serious health problems, specialist medical, psychotherapeutic or curative help must be sought.
§ 10 Use of digital content and access protection
Access to a digital video tutorial is personal and may not be passed on to third parties.
Access data may not be shared, sold, published, transferred or made available to several persons for joint use.
Technical protective measures can be used to protect against unauthorized use. These include, in particular, limiting access profiles, devices or IP addresses, DRM protection mechanisms and other measures to protect against unauthorized duplication, transfer or use.
The customer is obliged to treat his access data confidentially and to protect it from access by third parties.
In the event of suspected misuse, unauthorized disclosure or violation of these terms of use, access may be temporarily restricted or blocked to the extent necessary to check and protect the digital content.
§ 11 Copyrights and rights of use
All content provided on this website and in digital offers, in particular texts, videos, images, graphics, audio files, course materials and other content, are protected by copyright.
Unless expressly agreed otherwise, the customer shall receive a simple, non-transferable right of use for personal use of the digital content purchased.
Reproduction, distribution, making available to the public, forwarding, editing, recording, publication or commercial use of the content is prohibited without express prior consent.
This applies in particular to the sharing of access data, the downloading or recording of videos, unless this is expressly made technically possible, as well as to the forwarding of content to third parties.
§ 12 Warranty for physical products
The statutory warranty rights apply to physical products.
Consumers are requested to complain about obvious transport damage to the deliverer as soon as possible and to inform us. The consumer’s statutory warranty rights remain unaffected by this.
§ 13 Liability
We shall be liable without limitation in the event of intent and gross negligence.
In the event of slight negligence, we shall be liable without limitation for injury to life, limb or health.
In the event of a slightly negligent breach of material contractual obligations, our liability shall be limited to the foreseeable damage typical of the contract. Essential contractual obligations are those obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the customer may regularly rely.
Any further liability is excluded to the extent permitted by law.
Liability under the Product Liability Act remains unaffected.
§ 14 Health information
The information provided on this website and in digital offerings is intended for general information, self-reflection and self-coaching support.
They do not constitute a medical, psychotherapeutic or curative diagnosis, advice or treatment and do not replace consultation with a doctor, psychotherapist, alternative practitioner for psychotherapy or other qualified specialist.
In the event of acute mental crises, suicidal thoughts, severe trauma, psychotic symptoms, severe depression, severe anxiety or other serious health problems, specialist help should be sought immediately.
§ 15 Contract language
The contract language for contracts for physical products is German.
Insofar as legal texts or information are also provided in other languages, this serves to improve comprehensibility. In case of doubt, the German version shall prevail.
§ 16 Storage of the contract text
When ordering physical products, the customer receives the information essential for the conclusion of the contract as part of the order processing or by e-mail.
The customer can save the order data before sending the order using the browser’s print or save function.
In the case of digital products purchased via CopeCart, the storage and provision of contractual information is governed by CopeCart’s terms and conditions and technical processes.
§ 17 Consumer dispute resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
§ Section 18 Applicable law and place of jurisdiction
The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
In the case of consumers, this choice of law only applies insofar as it does not withdraw the protection of mandatory provisions of the law of the country in which the consumer has his habitual residence.
If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the registered office of the provider.
§ 19 Final provisions
Should individual provisions of these General Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.
We reserve the right to make changes and additions to these General Terms and Conditions to the extent permitted by law.
